Beverley and Courtney explain the services that Welsh Water offers its clients to help reduce their use and wastage of water, and so to reduce their bills for both water and heating.
Last updated
00:00 - 15:49 Presentation
15:49 - 41:51 (end) Q & A
Oct 09, 2024 11:56 AM London ID: 834 5460 8536Quick recap
Graham and Beverley encountered technical difficulties with Beverley's Zoom setup, which were eventually resolved. Beverley from Welsh Water presented on their company's role in water supply, their unique status as a non-profit water company, and their initiatives for water conservation and efficiency. The team also discussed the implementation of water meters, the challenges faced in water supply, and the importance of educating people on using environmentally friendly products to prevent pollution in waterways.
Next steps
Beverly to send link to the presentation and video shown during the meeting.
Beverly to provide link to "Get Water Fit" website for participants outside Welsh Water service area.
Graham to inform participants about next week's presentation via email.
Parish and town councillors to consider water efficiency measures when reviewing planning applications.
Participants to explore "Get Water Fit" website for water-saving products available in their areas.
Summary
Technical Difficulties and Zoom Setup Issues
Graham and Beverley encountered technical difficulties with Beverley's Zoom setup on her computer. Graham guided Beverley through the process of adjusting her settings and sharing her presentation. They also encountered an issue with the name displayed on Beverley's account, which was resolved with the help of Stuart. The conversation ended with introductions from all participants, including Amanda, who joined from Mid County's co-OP headquarters.
Upcoming Sessions and Attendee Challenges
Graham, Amanda, Beverley, and Stuart discussed the upcoming sessions and the expected attendees. Beverley, who works for Welsh Water, introduced herself and her colleague Courtney, who deals with the west region. They discussed their roles and the challenges they face, including a bug affecting their cameras. The team also discussed the possibility of more attendees joining the meeting. Beverley then proceeded to share her screen for a presentation, but faced some technical difficulties before successfully sharing her screen and starting her presentation.
Welsh Water's Services and Water Conservation Initiatives
Beverley discussed Welsh Water's role in serving 1.4 million homes and businesses, supplying 828 million litres of water daily, and maintaining 26,500 kilometres of water mains and 30,000 kilometres of sewers. She highlighted Welsh Water's unique status as the only non-profit water company in England and Wales and its commitment to helping customers understand their consumption habits and save water through free products and services. Beverley also introduced a new initiative offering free water efficiency home visits, where advisors provide personalized advice and install water-saving devices. She highlighted various water-saving products and initiatives, including a shower head, 'Save a Flush' bag, tap aerators, and a 4-minute shower timer. Beverley emphasized that their services are available for all properties, regardless of ownership, and they actively participate in community events to promote their services and educate people on water conservation.
Promoting Products and Water Conservation Discussion
Beverley proposed attending group talks to promote products and answer questions. She also shared a video about water conservation, emphasizing the importance of reducing water usage. The team discussed the video's presentation, with Graham and others appreciating the effort and content. Beverley also encouraged the team to share the video with others who might benefit from its message.
Welsh Water's Unique Not-for-Profit Structure
Beverley and Courtney from Welsh Water discussed the company's unique status as a not-for-profit entity, which allows profits to be reinvested into the company rather than being distributed to shareholders. They clarified that Welsh Water is the only such company in England and Wales, and that this structure allows them to focus on improving services and investing in areas like water efficiency. They also addressed a question about the company's structure and the potential for nationalization, stating that they believe remaining a not-for-profit entity is beneficial for their operations.
Rainwater Harvesting and Water Conservation Strategies
Jacky shared her experience with a company that helped repair a leak and gave a presentation on rainwater harvesting. Beverley mentioned a free water butt scheme offered by Welsh Water. Graham discussed the popularity of a water butt giveaway program. Amanda highlighted the importance of water efficiency, composting, and community-wide adoption of water butts, especially for older homes. Courtney clarified that using harvested rainwater is allowed during hosepipe bans. Beverley discussed strategies to encourage water conservation, and the challenges faced when customers lack water meters. Courtney mentioned increased investment by water companies in leak detection. Graham brought up the use of smart balls to detect leaks in pipes. Stuart asked about the percentage of households with water meters, which Beverley and Courtney estimated to be around 50%.
Water Meters, Supply, and Conservation Discussion
The team discussed the implementation of water meters and their potential benefits, with Beverley explaining that while there isn't a direct drive for them, they provide information to help people make informed decisions. She also mentioned that a two-year trial period is offered, during which savings can be compared to the current fixed bill. The team also discussed the water supply situation in East Anglia, with Stuart expressing concerns about the lack of water resources for new developments. Amanda shared her experience with hard water in her estate, which was developed by a developer who was allegedly given incorrect information by Thames Water about the water's hardness. The team also discussed the use of water-efficient showerheads and water softeners, with Courtney recommending "get water fit" for water treatment solutions. Amanda emphasized the importance of educating people on using environmentally friendly products to prevent pollution in waterways.
Chat:
00:50:20 David Morgan-Jones: Thanks you very much for a fascinating talk. I need to go - all the best.
00:51:40 Jacky Lawrence, Napton, Warwickshire: thank you
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41 00:03:07.190 --> 00:03:10.900 Graham Stoddart-Stones - Great Collaboration: So if you stop sharing now, we can see people as they arrive.
42 00:03:11.580 --> 00:03:16.100 Graham Stoddart-Stones - Great Collaboration: and I'll say good morning to David. Good morning to Jackie. Good morning to Stuart.
43 00:03:16.920 --> 00:03:17.620 David Morgan-Jones: Morning.
44 00:03:18.570 --> 00:03:19.610 Beverley Rogers: Hello!
45 00:03:19.610 --> 00:03:22.350 Graham Stoddart-Stones - Great Collaboration: Stuart has got a very different face on today.
46 00:03:25.920 --> 00:03:28.000 Graham Stoddart-Stones - Great Collaboration: You don't normally look like that, Stuart.
47 00:03:33.050 --> 00:03:33.620 Graham Stoddart-Stones - Great Collaboration: I guess.
48 00:03:33.620 --> 00:03:40.809 Carole Sullivan: Hi! I'm I'm Carol! Why, I have Stuart's name. He sent me a link to join this meeting.
49 00:03:40.810 --> 00:03:47.550 Graham Stoddart-Stones - Great Collaboration: Oh, well, if you go up to the 3 dots at the top of your picture, you can click on there and just do a rename.
50 00:03:47.870 --> 00:03:50.519 Graham Stoddart-Stones - Great Collaboration: In fact, I'm gonna do that now, just to get
51 00:03:53.260 --> 00:03:58.069 Graham Stoddart-Stones - Great Collaboration: I like to ask people to say who they're from, where they are, so that people get it
52 00:03:58.270 --> 00:03:59.560 Graham Stoddart-Stones - Great Collaboration: exceeding if
53 00:04:01.130 --> 00:04:02.620 Graham Stoddart-Stones - Great Collaboration: who they're talking with.
54 00:04:03.550 --> 00:04:04.716 Carole Sullivan: No problem.
55 00:04:05.670 --> 00:04:07.830 Carole Sullivan: Well, my name is Carol Sullivan.
56 00:04:08.400 --> 00:04:12.490 Graham Stoddart-Stones - Great Collaboration: Yes. Do you get the chance to do to do the renaming?
57 00:04:12.750 --> 00:04:13.510 Graham Stoddart-Stones - Great Collaboration: Hi Carol.
58 00:04:13.510 --> 00:04:16.659 Carole Sullivan: I'm desperately trying to find it.
59 00:04:16.660 --> 00:04:18.160 Graham Stoddart-Stones - Great Collaboration: Okay? So in the top right
60 00:04:18.670 --> 00:04:20.249 Graham Stoddart-Stones - Great Collaboration: of your zoom screen.
61 00:04:20.250 --> 00:04:21.330 Carole Sullivan: Of my square.
62 00:04:21.339 --> 00:04:24.889 Graham Stoddart-Stones - Great Collaboration: That says mute, and another little sign that says, 3 little dots.
63 00:04:25.440 --> 00:04:26.910 Carole Sullivan: Yeah, yeah.
64 00:04:26.910 --> 00:04:29.440 Graham Stoddart-Stones - Great Collaboration: If you click on the 3 dots, there's a choice called.
65 00:04:29.440 --> 00:04:30.599 Carole Sullivan: Our very 9.
66 00:04:30.600 --> 00:04:34.710 Graham Stoddart-Stones - Great Collaboration: Or even if you, I think you can right click on the Stuart Withington, and just change that.
67 00:04:37.440 --> 00:04:42.469 Graham Stoddart-Stones - Great Collaboration: So let me say good morning to Amanda. Good morning to Courtney. Good morning to Kathy.
68 00:04:42.680 --> 00:04:43.480 Graham Stoddart-Stones - Great Collaboration: Oh.
69 00:04:44.740 --> 00:04:45.940 Amanda Davis, Cotswolds: Good morning!
70 00:04:45.940 --> 00:04:49.610 Graham Stoddart-Stones - Great Collaboration: Or for the precisely minded. Good afternoon.
71 00:04:51.930 --> 00:04:54.579 Graham Stoddart-Stones - Great Collaboration: Well done, Carol. Yes, we know who you are now.
72 00:04:54.960 --> 00:04:55.350 Carole Sullivan: Okay.
73 00:04:55.350 --> 00:04:57.169 Amanda Davis, Cotswolds: Graham? Do I have a label on.
74 00:04:57.720 --> 00:04:59.050 Graham Stoddart-Stones - Great Collaboration: I don't have a label.
75 00:04:59.170 --> 00:05:01.400 Graham Stoddart-Stones - Great Collaboration: I do have a label, or I say.
76 00:05:01.400 --> 00:05:02.449 Amanda Davis, Cotswolds: I have a label.
77 00:05:02.660 --> 00:05:05.519 Graham Stoddart-Stones - Great Collaboration: You have a label, saying who you are, but not where you are.
78 00:05:05.590 --> 00:05:08.390 Graham Stoddart-Stones - Great Collaboration: or whom you are representing.
79 00:05:09.980 --> 00:05:10.800 Amanda Davis, Cotswolds: Well.
80 00:05:11.100 --> 00:05:15.020 Amanda Davis, Cotswolds: I'm I'm joining you from Mid County's co-OP headquarters today.
81 00:05:15.640 --> 00:05:16.530 Graham Stoddart-Stones - Great Collaboration: Whoa!
82 00:05:16.970 --> 00:05:18.270 Graham Stoddart-Stones - Great Collaboration: Where is that?
83 00:05:18.870 --> 00:05:21.169 Amanda Davis, Cotswolds: That's in Leamington, Spa. Warwick.
84 00:05:21.170 --> 00:05:28.690 Graham Stoddart-Stones - Great Collaboration: Oh, yes, you all know the Leamington Spa. My parents used to live on the canals, and Leamington was a frequent place that they would go through.
85 00:05:40.500 --> 00:05:50.059 Graham Stoddart-Stones - Great Collaboration: So, Beverly, just for your information. We're probably expecting about another 6 or 7 people yet, so I tend to hang on for a few minutes just to say.
86 00:05:50.120 --> 00:05:54.220 Graham Stoddart-Stones - Great Collaboration: Hello. This is given time to get off their previous phone calls or meetings.
87 00:05:54.220 --> 00:06:11.539 Beverley Rogers: No, that's absolutely fine. And Courtney, who you mentioned, who's also joined. She's my colleague who does the same role as as me, but down west, so she's also on the call, but she can't. She's just messaged to say that she can't get her camera or mic to work. I don't know if it'll be fixed in the meantime, or if the same issue as mine.
88 00:06:11.660 --> 00:06:14.040 Graham Stoddart-Stones - Great Collaboration: There's a bug on your war on the water. People.
89 00:06:14.930 --> 00:06:15.620 Beverley Rogers: Hmm.
90 00:06:15.620 --> 00:06:17.989 Graham Stoddart-Stones - Great Collaboration: I said, the water people have a bug on their cameras.
91 00:06:19.300 --> 00:06:21.690 Beverley Rogers: We normally do everything over team, see?
92 00:06:23.260 --> 00:06:23.790 Graham Stoddart-Stones - Great Collaboration: Well.
93 00:06:23.790 --> 00:06:24.620 Stuart Withington: Hi Graham!
94 00:06:25.390 --> 00:06:26.410 Graham Stoddart-Stones - Great Collaboration: Stewart.
95 00:06:26.410 --> 00:06:30.020 Stuart Withington: Could we? Could we just welcome Carol Sullivan.
96 00:06:30.020 --> 00:06:35.190 Graham Stoddart-Stones - Great Collaboration: Oh, we've been exchanging all sorts of views because she came in with your name originally, and I
97 00:06:35.940 --> 00:06:42.509 Graham Stoddart-Stones - Great Collaboration: I came to the conclusion, being the bright spark that I am, that this was not you, despite the appearances to the contrary.
98 00:06:42.670 --> 00:06:43.300 Graham Stoddart-Stones - Great Collaboration: It's.
99 00:06:43.570 --> 00:06:44.420 Stuart Withington: Indeed.
100 00:06:44.420 --> 00:06:47.560 Graham Stoddart-Stones - Great Collaboration: So we're saying very. I'm very glad you've invited her.
101 00:06:48.090 --> 00:06:49.820 Stuart Withington: I'm very glad she's attending.
102 00:06:49.820 --> 00:06:50.560 Graham Stoddart-Stones - Great Collaboration: Good.
103 00:06:52.740 --> 00:06:57.400 Graham Stoddart-Stones - Great Collaboration: I'm just going to go slightly off piece and see if I can find out
104 00:06:57.760 --> 00:07:00.079 Graham Stoddart-Stones - Great Collaboration: just how many we're expecting today.
105 00:07:15.420 --> 00:07:16.140 Stuart Withington: Bye, bye.
106 00:07:26.880 --> 00:07:32.848 Graham Stoddart-Stones - Great Collaboration: So just give them another minute or half. We are expecting a couple more people yet.
107 00:07:38.750 --> 00:07:49.759 Graham Stoddart-Stones - Great Collaboration: Beverly, the the visual speakers who are able to come to the sessions represent, in fact, another 40 or 50 who don't manage to make it, because their timings don't work out.
108 00:07:49.950 --> 00:07:55.207 Graham Stoddart-Stones - Great Collaboration: but everything everything gets published on a wiki so that they can come and look at the the
109 00:07:55.910 --> 00:07:59.099 Graham Stoddart-Stones - Great Collaboration: video afterwards, if they wish, which quite a lot of them do.
110 00:07:59.650 --> 00:08:10.120 Beverley Rogers: And last night I was actually at the local parish summit in Hereford, so I met some councillors there yesterday as well.
111 00:08:11.350 --> 00:08:12.080 Graham Stoddart-Stones - Great Collaboration: Good.
112 00:08:12.540 --> 00:08:14.679 Beverley Rogers: Yeah. So we've got speaking to a few people.
113 00:08:22.770 --> 00:08:27.417 Graham Stoddart-Stones - Great Collaboration: Well, we're up to the 5 min, as I usually give grace to people.
114 00:08:27.750 --> 00:08:28.160 Beverley Rogers: Okay.
115 00:08:28.160 --> 00:08:36.089 Graham Stoddart-Stones - Great Collaboration: So if you'd like to go ahead with your presentation, introduce yourself, tell us who we you are and what we're going to see, and it's all yours.
116 00:08:36.650 --> 00:08:38.920 Graham Stoddart-Stones - Great Collaboration: But you're still showing a picture. There we go.
117 00:08:46.480 --> 00:08:50.389 Beverley Rogers: I'm just going to get the presentation ready again, and then I'll I'll share that.
118 00:08:50.390 --> 00:08:50.765 Graham Stoddart-Stones - Great Collaboration: Okay.
119 00:08:53.690 --> 00:08:58.120 Graham Stoddart-Stones - Great Collaboration: and we just lost Caroline, not Caroline. Your friend.
120 00:08:58.120 --> 00:08:59.060 Beverley Rogers: Courtney.
121 00:08:59.060 --> 00:09:00.920 Graham Stoddart-Stones - Great Collaboration: Courtney. Yes, she's disappeared.
122 00:09:00.920 --> 00:09:04.409 Beverley Rogers: I think she's trying to join from her phone so she can
123 00:09:04.730 --> 00:09:07.139 Beverley Rogers: at least speak if she can't use the camera.
124 00:09:07.140 --> 00:09:08.750 Graham Stoddart-Stones - Great Collaboration: She can be seen. Yes.
125 00:09:08.750 --> 00:09:09.800 Beverley Rogers: Yes.
126 00:09:15.500 --> 00:09:17.750 Graham Stoddart-Stones - Great Collaboration: There's an earthquake in the Cotswolds.
127 00:09:18.750 --> 00:09:20.760 Graham Stoddart-Stones - Great Collaboration: You're bouncing all over the place.
128 00:09:22.650 --> 00:09:26.570 Amanda Davis, Cotswolds: I'm on the phone. I'm just trying to get it to stand still.
129 00:09:26.800 --> 00:09:27.194 Graham Stoddart-Stones - Great Collaboration: Yes.
130 00:09:28.120 --> 00:09:29.980 Graham Stoddart-Stones - Great Collaboration: that's looking good, Beverly.
131 00:09:32.560 --> 00:09:35.280 Graham Stoddart-Stones - Great Collaboration: Your 1st slide is up and visible now.
132 00:09:40.520 --> 00:09:43.140 Graham Stoddart-Stones - Great Collaboration: and you were on mute. I didn't know if you're aware of that.
133 00:09:49.590 --> 00:09:50.440 Beverley Rogers: This screen.
134 00:09:53.390 --> 00:09:59.810 Graham Stoddart-Stones - Great Collaboration: I think we've got your sound back, but not you. Now the videos there. Okay, that looks good. No, no, you're still on mute.
135 00:10:07.410 --> 00:10:09.959 Beverley Rogers: So when I stop sharing, can you hear me.
136 00:10:10.220 --> 00:10:12.960 Graham Stoddart-Stones - Great Collaboration: We can hear you. Yes, but we don't see anything.
137 00:10:13.790 --> 00:10:16.099 Beverley Rogers: So how can I get around?
138 00:10:16.605 --> 00:10:23.210 Beverley Rogers: So when I'm sharing, it's not a lot I'm saying, share sound as well also shares. Let me try it one more time.
139 00:10:23.210 --> 00:10:24.130 Graham Stoddart-Stones - Great Collaboration: Right with that one.
140 00:10:26.580 --> 00:10:27.630 Beverley Rogers: Can you hear me now?
141 00:10:27.630 --> 00:10:28.990 Graham Stoddart-Stones - Great Collaboration: Yes, we can. Well done.
142 00:10:29.150 --> 00:10:31.769 Beverley Rogers: Excellent. Right? Okay, so we've got that. And you can.
143 00:10:31.770 --> 00:10:32.860 Graham Stoddart-Stones - Great Collaboration: World of zoom.
144 00:10:33.490 --> 00:10:35.209 Beverley Rogers: And you can see my screen.
145 00:10:35.210 --> 00:10:36.200 Graham Stoddart-Stones - Great Collaboration: Yes, we can.
146 00:10:36.320 --> 00:10:48.940 Beverley Rogers: Perfect. Okay. So my name is Beverly. I work for Welsh water on the Cartreft team. So I deal with the south east, which also includes includes Herefordshire.
147 00:10:49.000 --> 00:10:56.930 Beverley Rogers: and then my colleague Courtney was also on the call she deals with Down West, and we've got another lady who deals up north. So
148 00:10:57.220 --> 00:11:10.229 Beverley Rogers: part of our role is, or our role is with regards to water efficiency and coming out into the community and telling people about our free services, because not that they're not really
149 00:11:10.230 --> 00:11:27.950 Beverley Rogers: well known, although we do put them on our social media. So we just try to spread the word in the community as well, and to help people save water and save money. Basically. So that's what this presentation is going to entail free services that are included with that and ways that we may be able to help.
150 00:11:28.220 --> 00:11:28.670 Graham Stoddart-Stones - Great Collaboration: Brilliant.
151 00:11:29.620 --> 00:11:36.340 Beverley Rogers: So just a little bit of background about Welsh water. We serve 1.4 million homes and businesses.
152 00:11:36.400 --> 00:11:40.980 Beverley Rogers: That's 3 million people in Wales, Herefordshire, and Deeside.
153 00:11:41.030 --> 00:11:46.030 Beverley Rogers: and we supply 828 million litres of water every single day.
154 00:11:46.340 --> 00:11:52.280 Beverley Rogers: and our water mains stretch for 26,500 kilometers.
155 00:11:52.350 --> 00:11:59.649 Beverley Rogers: with 30,000 kilometres of sewers, and 92 open water reservoirs that we look after
156 00:12:00.374 --> 00:12:02.510 Beverley Rogers: With the 6 largest
157 00:12:02.610 --> 00:12:14.519 Beverley Rogers: water and waste company in England and Wales, and the only water company in England and Wales which is not for profit, and we're the 4th largest company in Wales overall.
158 00:12:15.530 --> 00:12:32.460 Beverley Rogers: So with the cartref team. We help customers in the community to understand their consumption habits, what they're actually using each day, and how they can make small savings in their home by offering free products and services.
159 00:12:32.460 --> 00:12:48.680 Beverley Rogers: including things like our leaky, loo repair scheme, and also some water saving products to help them save water and help the environment a little bit and save some money on their bills, because we do find it's harder sometimes to get people to
160 00:12:48.830 --> 00:13:01.760 Beverley Rogers: change habits, but it's easy to get them to maybe change a product in their home which will save them that that water, anyway, as long as well as giving them some behavioral advice is how they can help in the home.
161 00:13:02.060 --> 00:13:08.939 Beverley Rogers: So this this is quite a new thing that we do, although we've always had the products available that I will go through.
162 00:13:09.040 --> 00:13:21.139 Beverley Rogers: We now offer free water efficiency, home visit visits where one of our advisors goes out into the home after arranging an appointment with the customer that's convenient for them.
163 00:13:21.775 --> 00:13:35.510 Beverley Rogers: They'll come out to install our free water saving devices, and this is something that's available to all of our domestic customers at the moment, although in the future we may look to offer that to our business customers as well.
164 00:13:35.720 --> 00:13:38.603 Beverley Rogers: They offer a personalized service.
165 00:13:39.260 --> 00:13:53.600 Beverley Rogers: Looking at that customer's individual usage and providing behavioral change advice by giving values of what? What is used when, if you were to take a shower instead of a bath, etc. If you were to to reduce the time on that.
166 00:13:53.710 --> 00:14:09.579 Beverley Rogers: and they're also able to view the savings they can make, because we sometimes find that when customers can actually see the savings in value rather than litres of water, it sinks in a little bit more as to what those changes can can make to help them with their bills.
167 00:14:09.950 --> 00:14:24.210 Beverley Rogers: and we also do water efficiency visits to schools as well, where one of our advisors or a plumber will attend to install the products, fix leaking toilets, and then the school receive our water efficiency certificate to display
168 00:14:25.380 --> 00:14:31.189 Beverley Rogers: the water saving products that I was referring to these, basically that you see
169 00:14:31.330 --> 00:14:49.790 Beverley Rogers: on the screen here. So we've got a shower head. So these are specifically for mains fed showers, electric showers. They're already water efficient. So they're not appropriate for them. But with these actual shower heads they've just got a small
170 00:14:49.900 --> 00:14:57.089 Beverley Rogers: aerator at the base of the shower. So it's a case of screwing off your old shower head, screwing on the new shower head.
171 00:14:57.130 --> 00:15:07.049 Beverley Rogers: Because of that aerator, it adds air into the water without affecting the pressure, and it reduces it from 15 litres to 7 litres per minute.
172 00:15:07.885 --> 00:15:08.610 Beverley Rogers: If
173 00:15:08.960 --> 00:15:25.089 Beverley Rogers: you're on a water meter, this could equate to a saving of around 30 pounds per year, along with a 30 pounds, saving on the gas bill as well, because you'll be heating less water. So a total saving around 60 pounds per year just by changing the shower head.
174 00:15:25.420 --> 00:15:41.929 Beverley Rogers: the save a flush bag. So we realized that there was 1 point in time where people used to put bricks into their cisterns to reduce the amount of water. So this is a similar kind of concept, except you don't have all of the the bits coming off off the brick there.
175 00:15:42.050 --> 00:15:55.779 Beverley Rogers: They're designed for the larger systems, which are generally the ones with the lever. Handle the ones with the push buttons that like dual buttons, they're already water efficient, so not required.
176 00:15:55.880 --> 00:16:21.110 Beverley Rogers: But with these all you do is lift the lid of the cistern, simply drop the bag in. You don't need to do anything else. Just check it after 6 h to make sure that it's not obstructing anything, and that bag lasts for 10 years. There's some crystals in the bag, so the water penetrates the bag, creates a bit of volume in that bag and takes up a bit of space and saves 1.2 litres every time the toilet is flushed.
177 00:16:22.000 --> 00:16:29.049 Beverley Rogers: We've also got the tap aerators, so the ones shown in the picture are for the smaller bathroom tabs
178 00:16:29.080 --> 00:16:34.460 Beverley Rogers: a similar concept to the shower, in that it adds air into the water
179 00:16:34.630 --> 00:16:43.520 Beverley Rogers: and reduces the flow by 50% there. So quite a big change just by putting in these these fittings into your taps that are already there.
180 00:16:43.860 --> 00:16:56.690 Beverley Rogers: And we've also got some kitchen streamers which are not shown on this slide, but it's it's the same thing again, except they're for the swan neck single mixer taps in your kitchen. But with those ones
181 00:16:56.830 --> 00:17:04.910 Beverley Rogers: they've got settings on there you can change the settings, and you can also move them around to spray the dishes, so it makes it a bit easier for the the kitchen taps there.
182 00:17:05.359 --> 00:17:12.980 Beverley Rogers: and with the hose guns. They've got a trigger on them, so it means when they're not in use. It doesn't waste any water there.
183 00:17:13.609 --> 00:17:34.020 Beverley Rogers: With all of these products we do give them out for free to people, or where people are not comfortable, fitting them themselves, such as the tap aerators. We do have our employees who can come out and fit them for them, and everything else that is applicable in their home, as well as going through those those behaviour changes that I mentioned earlier.
184 00:17:34.760 --> 00:17:43.540 Beverley Rogers: We've also got the 4 min shower timer so if you've got a water meter there and you have a water efficient shower head.
185 00:17:43.700 --> 00:18:03.770 Beverley Rogers: By changing from a 10 min shower to a 4 min shower you can save up to 10,000 litres of water per year, and then saving on your gas bill as well, because you'll be heating less water. So 12% of your household energy bills are actually used on on heating water there. So it makes quite a big difference to
186 00:18:03.890 --> 00:18:05.659 Beverley Rogers: to people's pockets.
187 00:18:06.410 --> 00:18:14.934 Beverley Rogers: We've also got a leaking loose scheme in place. And this can range from anything from a small drip to
188 00:18:15.490 --> 00:18:18.530 Beverley Rogers: they continuously flushing a surprise. And how much
189 00:18:18.560 --> 00:18:25.729 Beverley Rogers: this can actually add to your bill if you're on a water meter. It can be anything from 100 pound to 300 pounds per year.
190 00:18:25.910 --> 00:18:28.539 Beverley Rogers: and we find that a lot of people, because it's
191 00:18:28.640 --> 00:18:38.009 Beverley Rogers: just as a small drip there they'll quite often leave it and not think it's a problem. But it actually adds up to to quite a lot. So we have a group of plumbers who cover
192 00:18:38.040 --> 00:18:51.270 Beverley Rogers: all of our areas, who come out to fix that for you, parts and labor all completely free of charge. And just with this scheme alone we saved 113,000
193 00:18:51.580 --> 00:18:56.420 Beverley Rogers: litres per hour in the last year through fixing the leaky Loos.
194 00:18:56.750 --> 00:18:57.670 Beverley Rogers: and
195 00:18:57.730 --> 00:19:17.010 Beverley Rogers: with that there are some caveats around what we can and can't do, so if it's a leak on the soil pipe or the waste pipe, then we can't help with that, or if it's a specialized built in toilet, etc. Then in those scenarios we can't help with them. But we would ask the customer to submit a short video to us.
196 00:19:17.010 --> 00:19:27.979 Beverley Rogers: And that's for us to see whether we can help, and also for us to order in any parts that we may help, and that we may need, and at the moment, I believe the lead time, for that is around about 2 weeks
197 00:19:28.000 --> 00:19:38.439 Beverley Rogers: we cover all properties. So whether they're owned or rented, and the reason for that is, even with rented ones, where they're covered by like landlords or councils.
198 00:19:38.590 --> 00:19:54.380 Beverley Rogers: It can take them a long time sometimes to actually get out to fix that for the customers, and if the customers on on a water meter that could be adding a lot to their bills, and equally wasting a lot of water through something that we can come out and fix for them a lot quicker.
199 00:19:56.752 --> 00:20:04.620 Beverley Rogers: So, as I mentioned earlier on in in the the call. We've come out into the community to promote our services as much as possible.
200 00:20:04.690 --> 00:20:25.460 Beverley Rogers: and we try and educate and promote behavioral changes to assist with the reduction of wastage, and we attend all sorts of events. So this week alone I've been in Asda inside there and speaking to people. Yesterday we were at a local parish summit in Hereford. We go to food banks. We go to family fun days.
201 00:20:25.500 --> 00:20:36.439 Beverley Rogers: knit and natter breakfast clubs everything as long as we can come and speak to the customers, and provide them with as much information to help them, and also give them the products and and the education behind them.
202 00:20:36.570 --> 00:20:56.030 Beverley Rogers: We will. We will attend any any group talks. If there's any of you that are members of any other groups where you. You think they would benefit from us, attending and bringing along the products that I've shown, and and all of the literature, etc, and answering any questions in relation to that. Then just let me know we can get that arranged.
203 00:20:56.840 --> 00:20:59.829 Beverley Rogers: I do have an oops.
204 00:21:00.560 --> 00:21:08.979 Beverley Rogers: I do have a video now. I'm not sure if it looks like it's the wrong way at the moment. But I'm gonna press, play, and see what happens. A moment.
205 00:21:43.980 --> 00:21:45.889 Jacky Lawrence, Napton, Warwickshire: I can't hear it.
206 00:21:47.922 --> 00:21:50.810 Beverley Rogers: What was that sorry?
207 00:21:51.800 --> 00:21:53.749 Jacky Lawrence, Napton, Warwickshire: I can't hear it.
208 00:21:54.310 --> 00:21:56.520 Beverley Rogers: Oh, can anybody hear it?
209 00:21:57.080 --> 00:21:57.840 Kirsten Newble: No.
210 00:21:57.840 --> 00:22:02.590 Graham Stoddart-Stones - Great Collaboration: No, it's quite. Did you tick that box that, said Audio, as well on the share.
211 00:22:03.290 --> 00:22:05.194 Beverley Rogers: Yeah, I let me.
212 00:22:06.380 --> 00:22:11.929 Beverley Rogers: I oh, yeah, actually. And I had to untick it for you to be able to hear my voice. So maybe I'll
213 00:22:12.190 --> 00:22:17.099 Beverley Rogers: stop sharing and do that again, and then play the video and see if it works. I won't be a moment.
214 00:22:17.100 --> 00:22:20.980 Graham Stoddart-Stones - Great Collaboration: Okay? And at the moment we're still seeing it as a vertical video as opposed to.
215 00:22:20.980 --> 00:22:31.059 Beverley Rogers: Yeah, I did just try to change that, but I can't. I don't know how to do that part, and I'm sorry if I still seem such a novice that this is my 1st presentation via
216 00:22:31.080 --> 00:22:32.580 Beverley Rogers: zoom, just like.
217 00:22:32.580 --> 00:22:33.680 Graham Stoddart-Stones - Great Collaboration: Very well, Beverly, and
218 00:22:34.340 --> 00:22:37.590 Graham Stoddart-Stones - Great Collaboration: much more entertaining to have to sit with our head at a right angle.
219 00:22:39.220 --> 00:22:40.520 Beverley Rogers: One moment.
220 00:22:54.870 --> 00:23:05.700 Beverley Rogers: although rain falls freely from the sky, we put a lot of work, energy, and love into getting every drop of water to you.
221 00:23:05.730 --> 00:23:23.149 Beverley Rogers: Water is a precious resource, so we need to work together to make sure we don't waste it. Most people in Wales use about 150 litres of water per day, which means the average Uk family uses half a tonne of water a day, the weight of an adult panda.
222 00:23:25.400 --> 00:23:27.620 Beverley Rogers: But where does all this water go?
223 00:23:30.340 --> 00:23:42.150 Beverley Rogers: We're doing lots to reduce our own water use. But there are some really easy, everyday things we can all do to reduce the amount of water we use, and here are our top 10 tips for saving water.
224 00:23:45.980 --> 00:23:51.509 Beverley Rogers: By turning off the tap. Each time you brush your teeth you can save up to 18 litres.
225 00:23:52.600 --> 00:23:56.259 Beverley Rogers: That's a saving of 504 bottles a week.
226 00:23:58.200 --> 00:24:00.530 Beverley Rogers: Have a shower instead of a bath.
227 00:24:01.150 --> 00:24:09.149 Beverley Rogers: This will not only save water, but it can also save money because heating water can account for 25% of your energy bill
228 00:24:10.180 --> 00:24:17.539 Beverley Rogers: over 1 3rd of the water we use at home goes down the toilet, so if it's yellow, why not let it mellow
229 00:24:21.850 --> 00:24:25.589 Beverley Rogers: puts a full washing load on rather than 2 half loads?
230 00:24:26.830 --> 00:24:38.870 Beverley Rogers: We think our tap water is the best in the world. This is one area you should not cut back on, so keep a jug of water in the fridge, so you don't have to run the tap for as long for a cold drink.
231 00:24:39.880 --> 00:24:42.859 Beverley Rogers: Fill the dishwasher, and use an Eco setting.
232 00:24:43.990 --> 00:24:48.389 Beverley Rogers: or wait and do the dishes all in one go rather than throughout the day.
233 00:24:48.980 --> 00:25:00.710 Beverley Rogers: If you're buying new appliances, choose water, efficient products, or even better look for a product with a waterwise recommended checkmark. This will reduce your water use without even trying
234 00:25:03.550 --> 00:25:13.789 Beverley Rogers: a leaking tap can waste up to 15 litres of water a day or 5,500 litres a year. That's enough to fill up 5 and a half. Fire engines.
235 00:25:17.260 --> 00:25:28.649 Beverley Rogers: Use a water bath to catch water that could otherwise be taken away through our sewerage pipes. You could use this to clean your car or wash your windows, which will help you get into all those awkward nooks and crannies.
236 00:25:30.110 --> 00:25:39.980 Beverley Rogers: water your plants or garden with a watering can rather than a hosepipe watering in the early morning and late afternoon will reduce evaporation to save water.
237 00:25:41.200 --> 00:25:53.750 Beverley Rogers: By following these hints and tips, we can all work together to use less water in our everyday lives and help protect our beautiful environment. For today's customers and future generations.
238 00:26:02.370 --> 00:26:04.390 Beverley Rogers: Could you hear that.
239 00:26:05.110 --> 00:26:06.679 Graham Stoddart-Stones - Great Collaboration: Indeed we could. Yeah.
240 00:26:07.710 --> 00:26:09.016 Beverley Rogers: Okay, great.
241 00:26:11.210 --> 00:26:14.630 Beverley Rogers: thank you, and sorry that it's sideways, and you had to tilt your head.
242 00:26:17.380 --> 00:26:19.699 Beverley Rogers: That is everything from me.
243 00:26:19.700 --> 00:26:23.272 Graham Stoddart-Stones - Great Collaboration: Beverly. Well done. It was a a very entertaining
244 00:26:24.080 --> 00:26:31.999 Graham Stoddart-Stones - Great Collaboration: presentation. Thank you. So congratulations to you. If you were to stop sharing now, they wouldn't have to see me in stereo.
245 00:26:32.690 --> 00:26:33.360 Graham Stoddart-Stones - Great Collaboration: Stop.
246 00:26:33.360 --> 00:26:34.470 Beverley Rogers: Sharon. There we go!
247 00:26:34.470 --> 00:26:35.250 Graham Stoddart-Stones - Great Collaboration: Thank you.
248 00:26:35.410 --> 00:26:40.743 Graham Stoddart-Stones - Great Collaboration: So I found that wonderful. I just had a couple of questions to start the ball rolling.
249 00:26:41.040 --> 00:26:41.600 Beverley Rogers: Of course.
250 00:26:41.600 --> 00:26:51.860 Graham Stoddart-Stones - Great Collaboration: Find that you're unique in the United Kingdom in providing these services, because I must say that our local people who haven't actually come around and done the things that you're suggesting.
251 00:26:52.430 --> 00:26:59.450 Beverley Rogers: Yeah. So no, I believe other places have already done this. I know Thames water
252 00:26:59.856 --> 00:27:08.733 Beverley Rogers: have already been through the process of of offering the free water efficiency products. And they've moved on to the next stage. So
253 00:27:09.160 --> 00:27:26.099 Beverley Rogers: I'm not sure about anyone else outside that. But we are following. We were in contact with other water groups, we take collaborate with ideas, etc. So it has been done in other places as well around the the Uk. I'm just not completely sure of which companies I just know definitely. Thames water have done it in the past.
254 00:27:27.300 --> 00:27:36.210 Graham Stoddart-Stones - Great Collaboration: Okay, thank you. I have got other questions, but I see there's a queue of lot of people. So let me ask them to go ahead. So perhaps, Stuart, could you go? Please.
255 00:27:36.620 --> 00:27:40.640 Stuart Withington: Hi, thank you, and thanks for a very good, and.
256 00:27:40.730 --> 00:27:44.169 Stuart Withington: as Graham said, entertaining presentation. Thank you.
257 00:27:44.950 --> 00:27:48.919 Stuart Withington: I was particularly struck by one of the 1st things you said that
258 00:27:50.390 --> 00:27:54.229 Stuart Withington: Welsh water is a not-for-profit company.
259 00:27:54.480 --> 00:27:59.739 Stuart Withington: I was wondering if you could just tell us a little bit about how that's come about, and the structure of the company
260 00:27:59.940 --> 00:28:05.409 Stuart Withington: I mean, all all the water companies in England seem to be struggling terribly.
261 00:28:05.620 --> 00:28:09.360 Stuart Withington: and I think Thames water are about to go bust.
262 00:28:09.570 --> 00:28:10.330 Stuart Withington: So.
263 00:28:10.330 --> 00:28:10.890 Beverley Rogers: Yes.
264 00:28:11.390 --> 00:28:27.699 Beverley Rogers: yeah. So with with the not so, prof, the not for profit part. It means that we haven't got shareholders. So any profit that we have go back into the company so that we can do things such as that. I'm here going through with you today with regards to to water efficiency, etc.
265 00:28:29.100 --> 00:28:37.909 Beverley Rogers: with regards to the structure of the company. That is, I mean, I'm on the the water efficiency team. So I don't
266 00:28:38.010 --> 00:28:51.030 Beverley Rogers: know too much in depth about that side of of things. But there! There was questions I had yesterday, with regards to that the company should be nationalized, etc.
267 00:28:52.620 --> 00:28:58.820 Beverley Rogers: with regards to our services and making it better at the moment. We don't think that would be a positive thing in terms of
268 00:28:58.840 --> 00:29:22.429 Beverley Rogers: with us being not for profit, we can put the money into the company, whereas, if it was to become like publicly funded company, etc. there's there's constantly cuts so it could make things worse. But my colleague Courtney, is also on the call, and I believe she's got a mic working because she's worked in other departments, so she may be able to give a bit more information on that aspect.
269 00:29:22.660 --> 00:29:24.849 Beverley Rogers: Courtney is your mic working.
270 00:29:24.850 --> 00:29:26.370 Courtney Miles: Is it? Can you hear me?
271 00:29:26.370 --> 00:29:28.159 Beverley Rogers: Yeah, yeah, it's working.
272 00:29:28.160 --> 00:29:33.640 Courtney Miles: Perfect. Yes, that is a good question. Obviously, Welsh water is the only
273 00:29:33.660 --> 00:29:48.439 Courtney Miles: not for Profit Water Company in England and Wales. So we are quite different from other water companies out there. But I think that barley just basically summed up pretty well. So any profit that we do make goes back into the company, and obviously we are
274 00:29:48.520 --> 00:29:51.290 Courtney Miles: just funded by customers paying the bills, and obviously some
275 00:29:51.620 --> 00:30:04.480 Courtney Miles: some funding off often comes from off water as well, which is a regulatory body for water companies. But as Bobby said, you know, we just carry around as we are, and the only difference is really that
276 00:30:04.870 --> 00:30:12.000 Courtney Miles: we are owned by the public and not by any private or stakeholders. We don't pay dividends or anything like that.
277 00:30:12.150 --> 00:30:13.040 Courtney Miles: So yeah.
278 00:30:14.250 --> 00:30:15.189 Stuart Withington: Thank you. Yup
279 00:30:15.330 --> 00:30:19.299 Stuart Withington: sounds a much better system than what we've ended up with in England.
280 00:30:20.540 --> 00:30:20.915 Beverley Rogers: Yeah.
281 00:30:21.580 --> 00:30:23.490 Graham Stoddart-Stones - Great Collaboration: Jackie, would you like to go? Please.
282 00:30:24.040 --> 00:30:29.720 Jacky Lawrence, Napton, Warwickshire: Just to let you know that I'm in Severn, Trent, and they have been to our house to help
283 00:30:29.780 --> 00:30:32.089 Jacky Lawrence, Napton, Warwickshire: to repair a shower leak that we had.
284 00:30:32.090 --> 00:30:33.000 Beverley Rogers: Oh!
285 00:30:33.000 --> 00:30:35.559 Jacky Lawrence, Napton, Warwickshire: So I know that they do that, and.
286 00:30:35.560 --> 00:30:36.110 Beverley Rogers: Yeah.
287 00:30:36.110 --> 00:30:52.809 Jacky Lawrence, Napton, Warwickshire: 7. Trent have also been to our village hall before to give a talk at an Eco. Fair, and they gave us a presentation that they usually do to schools, and they even brought samples in jars of all the sorts of things that you deal with. So some of them weren't very pleasant, but it.
288 00:30:52.810 --> 00:30:53.120 Beverley Rogers: Right.
289 00:30:53.120 --> 00:30:54.890 Jacky Lawrence, Napton, Warwickshire: Interesting to see what they
290 00:30:55.410 --> 00:30:56.080 Jacky Lawrence, Napton, Warwickshire: with.
291 00:30:56.270 --> 00:31:00.410 Jacky Lawrence, Napton, Warwickshire: and the the last comment I have is about a tip. Well, so we've got
292 00:31:00.620 --> 00:31:06.639 Jacky Lawrence, Napton, Warwickshire: 5 water butts and a thousand litre industrial bulk container for rainwater harvesting.
293 00:31:06.890 --> 00:31:13.999 Jacky Lawrence, Napton, Warwickshire: Yeah. And so we have a pump that goes in the Ibc so that we can still use a hose pipe. So it just means that we're oozing
294 00:31:14.140 --> 00:31:17.729 Jacky Lawrence, Napton, Warwickshire: rainwater. But we've got a we can use the hose.
295 00:31:18.390 --> 00:31:35.110 Beverley Rogers: But that sounds great, Jackie as well, and one thing I forgot to mention in that presentation as well, I should have put in a note to self, add it in Welsh water, are doing a free water, but scheme at the moment as well. Where this financial year we have 2,000
296 00:31:35.110 --> 00:31:48.960 Beverley Rogers: water butts to install at people's properties. And we're we're doing it for a time in a limited time in each postcode area until we we fulfill that to further help with saving water there.
297 00:31:50.900 --> 00:32:01.989 Graham Stoddart-Stones - Great Collaboration: I I in? I'm in the Isle of Wight, and I know that the Southern water gave out a bunch of water butts, and then there was such an outcry that they were
298 00:32:02.020 --> 00:32:09.509 Graham Stoddart-Stones - Great Collaboration: far too few of them that they've had to come back again and put more in very, very popular, very effective.
299 00:32:09.510 --> 00:32:19.219 Beverley Rogers: We're finding the same thing so that this is a. It's a trial this year. But it may be something that becomes something a bit more permanent because it has been extremely popular.
300 00:32:20.750 --> 00:32:21.430 Graham Stoddart-Stones - Great Collaboration: Yeah.
301 00:32:22.591 --> 00:32:28.840 Graham Stoddart-Stones - Great Collaboration: so so if no one else has got questions, and I'm not seeing any hands raised at the moment. Amanda, off you go.
302 00:32:29.970 --> 00:32:30.480 Amanda Davis, Cotswolds: Hi.
303 00:32:31.780 --> 00:32:32.540 Beverley Rogers: Hello!
304 00:32:32.630 --> 00:32:35.380 Amanda Davis, Cotswolds: Excuse me, thank you very much for the presentation.
305 00:32:36.530 --> 00:32:41.530 Amanda Davis, Cotswolds: A couple of things for the group thinking about parish and town councils.
306 00:32:41.996 --> 00:32:47.270 Amanda Davis, Cotswolds: One is to link back to a previous presenter that we had Jennifer Lanham.
307 00:32:47.660 --> 00:32:50.850 Amanda Davis, Cotswolds: He was talking about the state of our rivers.
308 00:32:50.930 --> 00:33:02.050 Amanda Davis, Cotswolds: and obviously one is a flip side of the other. When you talk about what goes down the Loo, or what goes down sync so just to cross reference for a moment there for our wiki
309 00:33:02.643 --> 00:33:06.079 Amanda Davis, Cotswolds: and then the other is as parish and town councillors.
310 00:33:06.180 --> 00:33:09.050 Amanda Davis, Cotswolds: We're regularly reviewing, planning.
311 00:33:09.480 --> 00:33:13.299 Amanda Davis, Cotswolds: and one thing that I regularly raise is.
312 00:33:13.460 --> 00:33:14.930 Amanda Davis, Cotswolds: where are the water. But
313 00:33:15.190 --> 00:33:37.240 Amanda Davis, Cotswolds: or what are we doing about? Maybe soak away rather than going into the mains or sewage, etc. And then also, what are we doing about adoption? Are we making sure that that councils adopt? Because if they don't adopt in terms of drainage and highways, you're losing control. So when something goes wrong, or the rest of your village gets flooded.
314 00:33:37.280 --> 00:33:39.770 Amanda Davis, Cotswolds: You've got no control over it whatsoever.
315 00:33:40.499 --> 00:33:43.989 Amanda Davis, Cotswolds: There's a number of things that we've got power over.
316 00:33:44.120 --> 00:33:44.699 Amanda Davis, Cotswolds: and
317 00:33:45.340 --> 00:33:59.429 Amanda Davis, Cotswolds: it complements the water efficiency in the home. So, for example, one thing that I do with compost bins. And I say this because once you start a compost bin. You often talk then about getting a water butt fitted.
318 00:33:59.450 --> 00:34:02.990 Amanda Davis, Cotswolds: and I'm in the Thames water area, so we've already had what
319 00:34:03.320 --> 00:34:05.170 Amanda Davis, Cotswolds: have to say what little
320 00:34:05.500 --> 00:34:21.569 Amanda Davis, Cotswolds: we got, cause it certainly didn't include water butts or anything like home visits in any way at all. And that is because our bin. Our garden waste bin service now costs 60 70 pound
321 00:34:21.750 --> 00:34:23.030 Amanda Davis, Cotswolds: per household.
322 00:34:23.139 --> 00:34:27.760 Amanda Davis, Cotswolds: and that's for a collection, and it's not all. 52 weeks of the year.
323 00:34:29.760 --> 00:34:37.270 Amanda Davis, Cotswolds: It's an awful lot of money, so I'd start a conversation with my neighbors that says, How about? Let's get rid of our Wheelie bin
324 00:34:37.370 --> 00:34:40.620 Amanda Davis, Cotswolds: and I'll I'll help you with composting.
325 00:34:41.090 --> 00:34:46.940 Amanda Davis, Cotswolds: and if they get on with that it's oh, and I've got this water butt, and it saves me an awful lot of money.
326 00:34:47.060 --> 00:34:56.329 Amanda Davis, Cotswolds: and it's a bit like the carbon literacy qualification training that we've all been talking about over the the year. Where it talks about the co-benefits.
327 00:34:56.340 --> 00:35:09.740 Amanda Davis, Cotswolds: So you know, if I do this I'll save this. If I do that I'll have this available when there's a hosepipe ban, or if I do this, then I've and and then, as 2 or 3 neighbors take it on.
328 00:35:09.890 --> 00:35:20.379 Amanda Davis, Cotswolds: we then get into the Fomo. The fear of missing out, so we say to people, oh, aren't you doing it? Oh, we're all doing it! And then they feel like they've got to join in, too.
329 00:35:20.650 --> 00:35:43.749 Amanda Davis, Cotswolds: So you know, these are all sort of behavior change at local community level, plus some bigger ideas of parish town councils when we're reviewing, planning. And the last thing I'll say on that is, as houses have got older. So I used to live in a house that was built in the 17 seventies, and then I was in a house that was built in the 19 thirties, and now I'm in a brand new house.
330 00:35:44.140 --> 00:35:56.069 Amanda Davis, Cotswolds: The 1st one had an outside loo, the second one had one loo, and the most recent house, which is a new 3 bed semi has got 3 toilets.
331 00:35:56.130 --> 00:36:00.090 Amanda Davis, Cotswolds: so that's 3 times the amount of drips and wasted water.
332 00:36:00.220 --> 00:36:17.700 Amanda Davis, Cotswolds: So as we're looking at our you know houses of the future, we might like to think about how we manage to have less leaks. In the 1st place, I'm not advocating having less loose in the house just in case that it does treble the potential for drips.
333 00:36:18.750 --> 00:36:21.239 Amanda Davis, Cotswolds: There's a collection of random thoughts from me.
334 00:36:22.700 --> 00:36:26.060 Graham Stoddart-Stones - Great Collaboration: Thanks, Amanda. Let's go back to Jackie if we could. Please.
335 00:36:26.400 --> 00:36:28.739 Jacky Lawrence, Napton, Warwickshire: It's just a question about the
336 00:36:29.090 --> 00:36:30.309 Jacky Lawrence, Napton, Warwickshire: can you hear me?
337 00:36:30.310 --> 00:36:30.840 Graham Stoddart-Stones - Great Collaboration: Yep.
338 00:36:30.840 --> 00:36:35.349 Jacky Lawrence, Napton, Warwickshire: That's all right then, because my microphone wasn't working the other day. Hence the
339 00:36:35.740 --> 00:36:44.800 Jacky Lawrence, Napton, Warwickshire: earphones. So it's about the hose pipe man. As I said earlier. We've got a thousand litre industrial bulk container that does rainwater harvesting.
340 00:36:44.810 --> 00:36:48.509 Jacky Lawrence, Napton, Warwickshire: and we have a pump in it which we connect to our hosepipe
341 00:36:48.590 --> 00:36:50.580 Jacky Lawrence, Napton, Warwickshire: when there's a hosepipe ban.
342 00:36:51.230 --> 00:36:56.370 Jacky Lawrence, Napton, Warwickshire: Are we still legal? If we use our hosepipe with our industrial bulk container.
343 00:36:58.370 --> 00:36:59.250 Beverley Rogers: Good question.
344 00:36:59.250 --> 00:37:23.669 Courtney Miles: Yeah, I think that's a good question. I think. Generally horse pipe bands are, for obviously, when the rise was quite low, and there's a risk of obviously the water supply being being disrupted. But obviously, if you've harvest that water from rainwater, and it's not coming directly from like the Mains water. It's not affecting the supply of water, so obviously has been a demand then. So I wouldn't see an issue. Using it that way.
345 00:37:24.180 --> 00:37:24.915 Jacky Lawrence, Napton, Warwickshire: Good.
346 00:37:28.780 --> 00:37:38.789 Graham Stoddart-Stones - Great Collaboration: Excuse me, Bibby, I have a question, please, about the acceptance that you get from your customers. Do you find that they are prepared to switch ideas and change the habits of a lifetime.
347 00:37:39.410 --> 00:37:58.269 Beverley Rogers: Yeah, I find, once we get out in the community and we give them visuals. So, for instance, we've got a display that shows how much water is wasted when someone's brushing the teeth, as was shown in the presentation. But it's actually a display of the 12 2 litre pop bottles.
348 00:37:58.270 --> 00:38:17.810 Beverley Rogers: and once they see the visual of how much water is actually wasted, it does sit in their mind a little bit more then, and when we explain how many litres are used for a bath, for a shower, etc. They're a lot more open to change, and I think when we go into people's properties as well, and, like I mentioned in the presentation, explain the monetary value to them.
349 00:38:17.850 --> 00:38:24.860 Beverley Rogers: They are a lot more open to change those habits, especially when they've got a water meter in situ
350 00:38:24.910 --> 00:38:38.969 Beverley Rogers: bit tougher when they haven't got a water meter, but that's where we bring the energy reduction into it as well, which which does help them, then pass that message on, and make them a bit more susceptible to to change a few of the habits that they have there.
351 00:38:39.470 --> 00:38:40.200 Beverley Rogers: Yep.
352 00:38:40.750 --> 00:38:53.570 Graham Stoddart-Stones - Great Collaboration: And the other question I had which may not be within your remit. To have the information is something like 30 to 40% of water worldwide is lost through leakage?
353 00:38:53.600 --> 00:38:58.710 Graham Stoddart-Stones - Great Collaboration: And does a not-for-profit company do a much better job of hanging on to its water.
354 00:39:02.030 --> 00:39:08.079 Courtney Miles: Yeah, no, I'm not. I'm not too sure. Obviously, leakage is a big focus for all what companies at the moment?
355 00:39:08.575 --> 00:39:15.479 Courtney Miles: And obviously, we come in into the next 5 years, the next Amp period, and our investment is significantly increasing
356 00:39:15.570 --> 00:39:32.459 Courtney Miles: and obviously with stuff like a leaky, loose scheme. And obviously all, we hiring more leakage, detection inspectors, and everything like that. There's a big focus on it at the moment, and it is going to be improved in the future. So I think Welsh water is one of the companies has taken it very seriously.
357 00:39:33.190 --> 00:39:52.349 Graham Stoddart-Stones - Great Collaboration: Okay, just for people's interests. I was reading about something called smart balls, which are little tennis ball, sized things which are now sent down the main water pipes, and they can tell you where a leak is and how big it is fascinating. Next time you see tennis balls rolling through your water pipes. You'll know why.
358 00:39:54.020 --> 00:39:56.460 Graham Stoddart-Stones - Great Collaboration: Stuart, you've got a question, please.
359 00:39:56.870 --> 00:40:03.439 Stuart Withington: Thanks. You you raise the issue of water meters. What? What percentage of your
360 00:40:03.940 --> 00:40:06.340 Stuart Withington: population actually have water meters.
361 00:40:06.340 --> 00:40:17.289 Beverley Rogers: So I believe. Correct me. If I'm wrong, Courtney, it's around 50% at the moment. There's still half of our customers who do not have them so with those ones.
362 00:40:17.400 --> 00:40:25.689 Beverley Rogers: They could have leaks that are not visible that can be ongoing. And obviously they they don't know their usage. They don't have them at the moment.
363 00:40:26.960 --> 00:40:33.260 Stuart Withington: No, I'm I'm just curious because I I failed to have a water meter installed.
364 00:40:33.330 --> 00:40:36.910 Stuart Withington: I think Anglia, Water or Violia
365 00:40:37.510 --> 00:40:40.630 Stuart Withington: were due to install one. About 3 years ago.
366 00:40:41.000 --> 00:40:41.380 Beverley Rogers: Yeah.
367 00:40:43.800 --> 00:40:44.970 Stuart Withington: port of blue.
368 00:40:50.080 --> 00:40:50.790 Stuart Withington: Think.
369 00:40:51.860 --> 00:40:53.920 Beverley Rogers: Oh, did we? Did you all lose Stuart?
370 00:40:53.920 --> 00:40:58.309 Graham Stoddart-Stones - Great Collaboration: We lost most of you there, Stuart. So, in fact, you still look frozen, so perhaps.
371 00:40:58.310 --> 00:40:59.080 Beverley Rogers: Yeah.
372 00:40:59.080 --> 00:41:00.389 Graham Stoddart-Stones - Great Collaboration: Internet connection.
373 00:41:00.450 --> 00:41:04.059 Graham Stoddart-Stones - Great Collaboration: So perhaps we can come back to you, Stuart, when you've got your Internet back.
374 00:41:05.200 --> 00:41:05.800 Graham Stoddart-Stones - Great Collaboration: But.
375 00:41:05.800 --> 00:41:07.540 Beverley Rogers: With regards to the water.
376 00:41:07.730 --> 00:41:11.669 Beverley Rogers: Oh, actually, I better not say yet until Stuart comes back, if he's coming back.
377 00:41:11.710 --> 00:41:13.830 Beverley Rogers: Oh, there he is, Stuart.
378 00:41:14.940 --> 00:41:15.335 Stuart Withington: Yes.
379 00:41:16.509 --> 00:41:20.100 Graham Stoddart-Stones - Great Collaboration: Are you aware that we lost most of what you said because you were frozen.
380 00:41:20.652 --> 00:41:23.910 Stuart Withington: No, I've got no idea what's going on.
381 00:41:23.910 --> 00:41:26.430 Graham Stoddart-Stones - Great Collaboration: By all means start from the beginning again.
382 00:41:28.700 --> 00:41:39.530 Stuart Withington: I? I think you answer my question. On how many or what percentage have water meters? I I presume this is quite a big drive on to get the other 50%
383 00:41:39.600 --> 00:41:41.170 Stuart Withington: on water meters.
384 00:41:41.430 --> 00:41:48.250 Beverley Rogers: Yeah. Well, it's it's about educating people as well, because it's still very much a stigma attached to water meters that
385 00:41:48.440 --> 00:41:54.180 Beverley Rogers: we get it a lot when we're out in the community that I won't be able to water my garden if I have a water meter.
386 00:41:54.826 --> 00:42:02.530 Beverley Rogers: So we we don't driver as such. But we do provide the information that will help people make a better decision.
387 00:42:03.108 --> 00:42:05.181 Beverley Rogers: Because with regards to
388 00:42:05.840 --> 00:42:13.861 Beverley Rogers: say, for instance, if there's 1 person living in a property you pay between 26 and 31 pound a month. If there's 2 people
389 00:42:14.340 --> 00:42:29.400 Beverley Rogers: it's 8 pounds for each additional person. But some people are still paying a lot more than that, because they're scared to have a water meet. They'll be charged more. So. We also do like 2 year trial period, and we say, try it for at least a year. Compare it to your current fixed bill.
390 00:42:29.400 --> 00:42:48.340 Beverley Rogers: If you're making a saving great, if you're not, you can have it removed absolutely free of charge. So yeah, we just try to give people the the knowledge and information for them to make the decision best them, because there will be a time in the future where they are, they will become compulsory, and everybody will have one at 1 point at some point in the future.
391 00:42:49.340 --> 00:42:50.010 Beverley Rogers: Thank you.
392 00:42:50.010 --> 00:42:57.130 Stuart Withington: I would just like to agree with Amanda. About new build housing.
393 00:42:57.280 --> 00:42:57.740 Beverley Rogers: Yeah.
394 00:42:58.290 --> 00:43:04.349 Stuart Withington: I. I see no evidence of water recycling water butts, any
395 00:43:04.870 --> 00:43:11.760 Stuart Withington: form really of water management. It wastewater or freshwater.
396 00:43:11.760 --> 00:43:29.269 Beverley Rogers: Yeah, I know there are some regulations now on companies. When building new properties, they do have to have the water efficient toilets with the dual flush and the aerated taps already. So I know there's some regulations in relation to that, but I don't know enough information surrounding that.
397 00:43:30.170 --> 00:43:37.020 Stuart Withington: No, and I I live in East Anglia, which is, I I think, classified as a a desert area.
398 00:43:40.350 --> 00:43:42.390 Stuart Withington: hard to believe at the moment. But
399 00:43:43.681 --> 00:43:50.299 Stuart Withington: water supply is, I think, one of our limiting factors for new build housing.
400 00:43:50.700 --> 00:43:51.180 Beverley Rogers: Yeah.
401 00:43:51.180 --> 00:43:54.629 Stuart Withington: And a lot of people in certainly in the Cambridge area
402 00:43:56.130 --> 00:44:01.360 Stuart Withington: against any further development, because we don't have the water resources to go with them.
403 00:44:01.870 --> 00:44:04.460 Beverley Rogers: Yeah, yeah, no, I understand.
404 00:44:05.180 --> 00:44:05.960 Stuart Withington: Okay. Okay.
405 00:44:07.360 --> 00:44:20.240 Graham Stoddart-Stones - Great Collaboration: So maybe you've prompted another question from me, which is, what are the additives that you're putting into water? Because Welsh water seems to have such sensible management that I'm wondering what they're drinking.
406 00:44:20.680 --> 00:44:21.075 Beverley Rogers: Yeah.
407 00:44:21.740 --> 00:44:28.810 Beverley Rogers: I don't know what goes into our water, Courtney, do you know anything more about what goes into the water? It's just our Welsh valleys, of course.
408 00:44:28.810 --> 00:44:49.029 Courtney Miles: I'm not sure exactly what was put in to obviously make a safe drinking water. I know water is usually soft down Wales, so it's normally quite a difference between certain areas throughout the Uk, but I know on our website there is a list of what is in what chemical, not chemicals, but what's included in water?
409 00:44:49.446 --> 00:44:55.310 Courtney Miles: So if anyone is interested, you can always go on our website and pick an area. And then you can see then
410 00:44:55.600 --> 00:44:57.130 Courtney Miles: what's in what's inside.
411 00:44:57.650 --> 00:45:03.969 Graham Stoddart-Stones - Great Collaboration: I'm just very impressed with the degree of common sense that is running through your your company. Astonishing! Thank you.
412 00:45:05.020 --> 00:45:06.920 Graham Stoddart-Stones - Great Collaboration: Another call from Amanda. Please.
413 00:45:08.410 --> 00:45:19.069 Amanda Davis, Cotswolds: Just, I realize this again, is not an water efficiency use in households, which is what today is about. But while people are talking about planning.
414 00:45:19.090 --> 00:45:20.140 Amanda Davis, Cotswolds: I know that
415 00:45:20.920 --> 00:45:32.199 Amanda Davis, Cotswolds: the developer who developed my estate, which is Bloor Homes, claims to have been given the wrong information by Thames water on the hardness of the water.
416 00:45:32.240 --> 00:45:35.869 Amanda Davis, Cotswolds: And so not only are we all full up with lime scale.
417 00:45:36.260 --> 00:45:45.729 Amanda Davis, Cotswolds: but also when we all go on, you know, with access to broadband. If you haven't got the bandwidth, it falls over. So shower time.
418 00:45:46.105 --> 00:45:54.280 Amanda Davis, Cotswolds: or bath time in the evening for for the kiddies or something, and the water pressure is not enough for our estate.
419 00:45:55.140 --> 00:46:03.079 Amanda Davis, Cotswolds: And so we have all sorts of issues like that. But obviously the higher the lime scale compared to what's been planned for.
420 00:46:03.270 --> 00:46:09.709 Amanda Davis, Cotswolds: The more you're going to have toilets that do leak, or you're going to have taps that do leak.
421 00:46:09.880 --> 00:46:14.260 Amanda Davis, Cotswolds: And so anything that is possible to retrofit.
422 00:46:14.330 --> 00:46:24.879 Amanda Davis, Cotswolds: to treat or reduce lime scale will also help with in-house leakage. As I understand it. I just wonder whether either of you have got comment on that.
423 00:46:24.980 --> 00:46:25.990 Amanda Davis, Cotswolds: Thank you.
424 00:46:28.577 --> 00:46:33.230 Courtney Miles: I think it's a pretty tough question. I'm not really sure
425 00:46:33.280 --> 00:46:37.440 Courtney Miles: what can be done. Obviously the correct information needs to be given to
426 00:46:37.510 --> 00:46:45.579 Courtney Miles: any developer to going forward, prevent any issues. And obviously, it's hard to control how soft or hard the water is.
427 00:46:45.710 --> 00:46:52.839 Courtney Miles: But I think on that point with obviously the pressure dropping during certain times during bath time, shower times, etc.
428 00:46:53.796 --> 00:46:55.169 Courtney Miles: Obviously, the
429 00:46:55.400 --> 00:47:20.120 Courtney Miles: we need to control the demand of water. So maybe, if, like, the whole estate makes a pledge or changes their behaviors with short showers, using water, efficient shower heads, etc, at the home. Maybe that won't be as big an effect because it's less water being used. I just hope that obviously that that information going forward would be provided correctly to developers, because obviously, I can imagine it's difficult to deal with.
430 00:47:22.170 --> 00:47:24.160 Graham Stoddart-Stones - Great Collaboration: Thanks, Courtney, Stuart.
431 00:47:24.160 --> 00:47:28.479 Stuart Withington: I would just like to ask Amanda, have you got a water softener.
432 00:47:30.700 --> 00:47:32.230 Amanda Davis, Cotswolds: Well.
433 00:47:32.400 --> 00:47:36.470 Amanda Davis, Cotswolds: I, personally haven't. But a lot of my neighbours do.
434 00:47:36.901 --> 00:47:48.710 Amanda Davis, Cotswolds: I do it slightly differently. I have a a biological, because the problem with water softeners or some water softeners is you're putting stuff into the water.
435 00:47:49.610 --> 00:47:58.279 Stuart Withington: Yeah, it it. It generally increases the sodium content a little bit. So they say your kitchen taps.
436 00:47:58.280 --> 00:47:59.119 Amanda Davis, Cotswolds: Don't need it.
437 00:47:59.120 --> 00:48:00.200 Stuart Withington: Ethel with
438 00:48:00.887 --> 00:48:04.049 Stuart Withington: shouldn't be through the water softener.
439 00:48:04.300 --> 00:48:20.999 Stuart Withington: But it's 1 of the 1st things I did when I moved into this house, because we do have very hard water, and, as you say, everything gets furred up remarkably quickly. And if you look at the amount of investment that you've got in things like washing machines, dishwashers.
440 00:48:21.582 --> 00:48:27.069 Stuart Withington: just ordinary taps and plumbing around the house. It's quite a large amount.
441 00:48:27.080 --> 00:48:30.330 Stuart Withington: and I think you do need to protect it. As you were saying.
442 00:48:30.840 --> 00:48:38.720 Amanda Davis, Cotswolds: I think what's happening is that families are reaching as far as they can reach to get on the ladder to have a home.
443 00:48:38.890 --> 00:48:43.720 Amanda Davis, Cotswolds: They expect when they're buying new, not to have to make allowances for these extras.
444 00:48:43.790 --> 00:48:47.440 Amanda Davis, Cotswolds: and it was a couple of 1,000 pound to have the water softener put in.
445 00:48:47.570 --> 00:49:00.999 Amanda Davis, Cotswolds: So couple of 1,000 on top of everything else is is not something. And also they move in thinking that everything's fine, because this tiny little device thing is wrapped around like oiled around your mains inlet
446 00:49:01.646 --> 00:49:11.640 Amanda Davis, Cotswolds: plugged into the electric. And it's it's nowhere near fit for purpose. We found out afterwards. So it's this. When you move in, you're sold a dream.
447 00:49:11.710 --> 00:49:19.539 Amanda Davis, Cotswolds: You're sold a budget, and it's afterwards that you find these things out, which is why, I also chair our Residents Association that I set up.
448 00:49:19.710 --> 00:49:32.590 Amanda Davis, Cotswolds: and and by sharing all this information, if somebody's got a kind of a menu of what you can do about it, then others can join in and learn from that. And I think it's this working as a community.
449 00:49:32.710 --> 00:49:41.550 Amanda Davis, Cotswolds: And I think some of the tips that we were given today and some of the devices. I guess my question is, if we don't live in a Welsh water area.
450 00:49:41.992 --> 00:49:48.450 Amanda Davis, Cotswolds: how can we access these things, especially if the scheme is finished? But your house has been built without something.
451 00:49:48.450 --> 00:50:02.049 Courtney Miles: I? I think if you just type in, get water fit in Google, I think it's available throughout the most of the Uk, I know a Welsh water user. If customer just wants to order stuff online to get delivered to the property.
452 00:50:02.361 --> 00:50:11.920 Courtney Miles: I know other water companies use get water fit as well. So all you would have to do is type in your postcode, and hopefully it'll come up to say that you are eligible it should do.
453 00:50:12.180 --> 00:50:21.299 Courtney Miles: I I believe it is a Uk wide thing, and it just goes through a quick survey to see what's compatible with your property, and then you can get stuff delivered to to your home. Then that way.
454 00:50:23.170 --> 00:50:25.559 Amanda Davis, Cotswolds: Fantastic get water fit.
455 00:50:25.560 --> 00:50:27.060 Courtney Miles: Yes, get water fit.
456 00:50:29.031 --> 00:50:44.479 Amanda Davis, Cotswolds: Can I just jump in and have one last plea? And that plea is as we're talking to people about. Let's say lime scale or other things that maybe Welsh water doesn't have so much of an issue with with your wonderfully soft water.
457 00:50:44.490 --> 00:50:56.550 Amanda Davis, Cotswolds: but perhaps a plea to maybe be educating people on what sort of products you can use to keep your toilets clean without polluting the waterway in a way that kills the fish.
458 00:50:56.650 --> 00:51:05.649 Amanda Davis, Cotswolds: So this is something I've been working on a lot with Jennifer. It's basically what water we use in the home ends up in our rivers and seas.
459 00:51:05.780 --> 00:51:14.250 Amanda Davis, Cotswolds: So let's put. Let's put with our water, or treat our water in a way that's also friendly to rivers and seas.
460 00:51:16.170 --> 00:51:17.690 Courtney Miles: Of course it's good point.
461 00:51:19.620 --> 00:51:22.489 Graham Stoddart-Stones - Great Collaboration: Any more questions for Beverly or Courtney, please.
462 00:51:23.840 --> 00:51:26.657 Graham Stoddart-Stones - Great Collaboration: Okay, well, let me just say that.
463 00:51:27.400 --> 00:51:38.451 Graham Stoddart-Stones - Great Collaboration: It was a very wonderful presentation. Thank you both for your time and for your beautiful accents. It was very nice to hear an input from a foreign country, and
464 00:51:39.500 --> 00:51:41.100 Graham Stoddart-Stones - Great Collaboration: great to have you.
465 00:51:41.250 --> 00:51:42.780 Graham Stoddart-Stones - Great Collaboration: If I was
466 00:51:42.830 --> 00:51:50.829 Graham Stoddart-Stones - Great Collaboration: in any way prepared in advance. I could tell you what's coming up next week, but I'm not prepared so I can't. But I'll let you know the email that comes out afterwards.
467 00:51:50.880 --> 00:51:57.630 Graham Stoddart-Stones - Great Collaboration: So the presentation will be available on on the wiki in due course.
468 00:51:57.680 --> 00:52:06.829 Graham Stoddart-Stones - Great Collaboration: and Beverly, if it's possible to have a link A to your presentation and B to that video. Then we'd love to include those if we could please.
469 00:52:07.070 --> 00:52:13.410 Beverley Rogers: Yeah, and I'll also send the link as well to get water fit that Courtney mentioned as well, so you can see if.
470 00:52:13.410 --> 00:52:22.979 Graham Stoddart-Stones - Great Collaboration: You're a star. Thank you so much. Thank you very well, thank you all very much for your time, and see you again next week, and thank you particularly to Beverly and to Courtney.
471 00:52:23.550 --> 00:52:24.759 Courtney Miles: Thank you very much.
472 00:52:24.760 --> 00:52:26.320 Graham Stoddart-Stones - Great Collaboration: Take care. Bye, bye. Thank you.
473 00:52:26.320 --> 00:52:26.630 Stuart Withington: Steven.
#water #home #energy savings #water savings
